Amazon’s delivery driver smart glasses will reportedly take photos ‘almost constantly’

Amazon is piloting smart glasses for delivery drivers that capture images during use and send them to the company's AI Wellspring platform, Bloomberg reported. The outlet said the devices could generate "several thousand" images over the course of a typical shift. Amazon told Bloomberg the photos will be processed to blur people and license plates before any human review takes place. Company representatives framed the glasses as a tool to "enhance the delivery process," and Viraj Chatterjee told Bloomberg the firm has not considered allowing customers to opt out of being photographed. Amazon also confirmed to Bloomberg that images captured by the glasses could be turned over to law enforcement with a warrant, but the company did not provide a timeline for how long it will retain those images. The smart-glasses program follows earlier use of in-vehicle AI cameras for drivers, which have already produced complaints about misidentifying seat-belt use, interrupting drivers, and about footage leaks. Amazon said the still images from the glasses will be similar in quality to the quick drop-off photos drivers already take when delivering packages. Amazon plans to deploy 20,000 additional pairs of smart glasses by the end of 2027, and drivers participating in the pilot have made more than 275,000 deliveries while wearing them. Bloomberg reported that customers will not have a way to view images of themselves or their property or to ask Amazon to delete those photos.