I feel it is taking advantage of the fact I don’t know how the system works
I am living in my first home since coming out of foster care. I moved into the flat in 2020, and topped up my credit meter with £50 a month, as instructed by my housing association. I understood that this covered my gas and electricity use.
In 2023, I received a demand for more than £2,700 from EDF, stating that I had not been paying my electricity bill. It has since had me on a payment plan of £108 a month. I’ve now been told that it should not have billed me for more than a year’s worth of arrears.
I feel it is taking advantage of the fact I don’t know how the system worksI am living in my first home since coming out of foster care. I moved into the flat in 2020, and topped up my credit meter with £50 a month, as instructed by my housing association. I understood that this covered my gas and electricity use.In 2023, I received a demand for more than £2,700 from EDF, stating that I had not been paying my electricity bill. It has since had me on a payment plan of £108 a month. I’ve now been told that it should not have billed me for more than a year’s worth of arrears. Continue reading… Consumer affairs, Consumer rights, Money, EDF Energy, Energy bills, Household bills, Business, UK news Business | The Guardian
